Privacy policy

Privacy Policy

Effective Date: [Effective Date]

Welcome to [famivo] ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from [famivo] ("Website"). By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Mobile number
Billing and shipping address
Payment information (processed securely by our payment partners; we do not store complete card details)
Order history
Any information you voluntarily provide to us

Automatically Collected Information

When you browse our Website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referral URLs
General location information
Website usage analytics

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Confirm and manage transactions
Provide customer support
Respond to inquiries
Improve our products, services, and Website
Personalize your shopping experience
Send order updates and service-related communications
Send promotional emails or SMS where permitted and where you have opted in
Detect fraud and enhance security
Comply with applicable legal obligations

3. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to:

Keep you signed in (where applicable)
Remember your preferences
Maintain your shopping cart
Analyze Website traffic
Improve performance
Personalize content and promotions

Most web browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain Website features.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

Payment gateways
Shipping and logistics providers
Analytics providers
Marketing and email service providers
Customer support platforms
Fraud prevention services

These providers receive only the information necessary to perform their services on our behalf and are expected to protect your information in accordance with applicable laws and contractual obligations.

Our Website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

5. Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete debit card, credit card, UPI credentials, or banking passwords on our servers. Please review the privacy policies of the payment provider you choose during checkout for more information.

6. Data Security

We implement reasonable technical, administrative, and organizational safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

Fulfill your orders
Provide customer support
Maintain business records
Resolve disputes
Meet legal, regulatory, tax, or accounting requirements

When information is no longer required, we will securely delete or anonymize it where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Withdraw consent for certain processing activities, where processing is based on consent
Opt out of receiving promotional communications by using the unsubscribe link or contacting us directly
Request information regarding how your personal information is processed, where applicable

We will respond to eligible requests within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices. The updated version will be posted on this page with a revised "Effective Date." Continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy.